Solutions Engineer

About the company:

Factorytalk is an award winning software implementation, development, and consulting firm specializing in supporting life sciences manufacturers in industries such as Pharmaceuticals, Biotech, and Medical Devices.

The company is headquartered in Bangkok, Thailand, with a subsidiary in the UK. It provides solutions using a variety of own software, partner products, consulting and development services, for major projects in Asia, Europe, and Globally for local and multi-national customers. We are looking for highly motivated people to join our team to deliver business process excellence through Digitalisation that improves manufacturing and quality.

Job Description:

You will become a specialist Solutions Engineer, installing, configuring, and delivering key systems and applications for worldwide life science customers. These tools are known as electronic Quality Management Systems (eQMS), electronic Submission (eSub), and electronic Batch Records (eBR). You will learn and enhance your engineering background while developing technical skills and understanding of the business requirements for this industry. You will work with a highly experienced team from Factorytalk, and become an expert in delivering best-in-class solutions for customers.

Our work mode is flexible, mostly remotely and from one of our offices, with travel to customer locations for key project meetings.

The Solutions Engineer collaborates within their team, working alongside a project lead and manager, customer’s teams and colleagues to install, configure, test, and provide training.

Qualification requirements:

• A Bachelor’s degree in Information Technology, Computer Science, or a related discipline. Relevant experience is advantageous (see detail in beneficial requirement). 
• Fundamental understanding of computer science, software technologies, software configuration, integrations, and testing.
• Demonstrated ability to manage assigned work by allocating sufficient time, resulting in the ultimate benefit of requiring less supervision. This is underpinned by a strong commitment to delivering work on time with high quality.
• Adaptability and flexibility in responding to shifting priorities and challenges. 
• Ability to work internationally and communicate technical topics to business stakeholders and clients in an intuitive way.
• Comfortable collaborating with customers, partners, and internal resources through to project delivery.

Beneficial requirements:

• Understanding of quality system in pharmaceutical industry and/or Life Sciences manufacturing.
• Experience with any electronic Quality Management System (eQMS), electronic Submission (eSubmission), or electronic Batch Record (EBR).

Key Responsibilities:

• Lead and/or participate to ensure the production of high-quality system deliverables for customers within the specified timeframe and with high quality.
• Install, configure, testing, and provide training to customers.
• Track configuration, test progression, and incidents, checking the quality against established standards and procedures.
• Create and maintain project documentation with completeness and accuracy.
• Communicate with Project Manager/Team members/Customer on the progress of assignments on the agreed schedules. Alert Project Manager in advance when deliverables may not be achieved to allow enough time for the sensible course of action.
• Provide training for clients and educate them about system usage and maintenance.
• Take consideration on critical impacts to the project/ product’s quality/ effort and align understanding and actions with Project Manager.
• Support cases that arise during the operation and maintenance period by coordinating with senior system consultants and system partners.

Working at Factorytalk:

Factorytalk is a place where exceptional teams come together to deliver their best. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Competitive salary and benefits packages
• Healthcare
• Provident fund
• Schedule and work location flexibility
• Company trips
• Personal development, education, and professional training support